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Britton Manasco specializes in customer-focused initiatives that build business credibility and strengthen sales growth. His articles have appeared in Harvard Business Review; The New York Times; Sales and Marketing Management; CIO Magazine; 1to1 Magazine; and many other media outlets.
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This boundary spanning Industry Insider is designed to explore and assess how enterprises are capitalizing on customer insight to build powerful, profitable and enduring relationships. Customer Intelligence reveals the compelling strategies and practices behind today’s success stories – and provides a dynamic forum where thought leaders, business innovators and customer-focused executives can identify valuable opportunities. Drawing on the perspectives and experiences of leading lights in the customer intelligence community, we demonstrate how intelligent analysis and action is setting the stage for the next economy. Also, see our launch statement.
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June 16, 2004

HelmsBriscoe's Distinct Knowledge

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Posted by Britton

HelmsBriscoe, a leading provider of hotel and conference site selection services, recently deployed a new “sales acceleration” system to support associates in more than 100 offices around the world. The system, which was developed by Involve Technology, captures and shares the insights of sales associates with regard to particular sites and hotels as well as past experiences. This enables the company to compete on value – its distinct knowledge – as opposed to merely price.

Indeed, real-time access to “unbiased intelligence” is enabling sales associates to win more deals and strengthen existing relationships. “With this knowledge base continually building, we will always be in a position to offer more value to our customers than anyone else,” says Roger Helms, founder and CEO of HelmsBriscoe. “We will have put a performance barrier up that a new competitor will be hard pressed to jump over.”

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