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Britton Manasco specializes in customer-focused initiatives that build business credibility and strengthen sales growth. His articles have appeared in Harvard Business Review; The New York Times; Sales and Marketing Management; CIO Magazine; 1to1 Magazine; and many other media outlets.
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This boundary spanning Industry Insider is designed to explore and assess how enterprises are capitalizing on customer insight to build powerful, profitable and enduring relationships. Customer Intelligence reveals the compelling strategies and practices behind today’s success stories – and provides a dynamic forum where thought leaders, business innovators and customer-focused executives can identify valuable opportunities. Drawing on the perspectives and experiences of leading lights in the customer intelligence community, we demonstrate how intelligent analysis and action is setting the stage for the next economy. Also, see our launch statement.
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July 07, 2004

Marketing Resistance

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Posted by Britton

Earlier this year, Yankelovich Partners released a report demonstrating just how tired consumers have become with regard to the assault of marketing messages and interruptions. left

In Yankelovich's survey, 60% of respondents said that their opinion of marketing and advertising has become more negative in recent years and 61% think it has "gotten out of control." In fact, 70% said they "tune out advertising more than they did a just a few years ago."

What is Yankelovich's proposed solution? Precision, Relevance and Reciprocity.

The group is promoting precision in terms of ensuring that the right people are being reached. It encourages marketing groups to ensure the messages they present are relevant to the targeted audience. And finally, Yankelovich advises marketers to compensate consumers for their time and attention.

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