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Britton Manasco specializes in customer-focused initiatives that build business credibility and strengthen sales growth. His articles have appeared in Harvard Business Review; The New York Times; Sales and Marketing Management; CIO Magazine; 1to1 Magazine; and many other media outlets.
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December 27, 2005

Get Ready for Knowledge Process Outsourcing

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Posted by Britton

The next wave of offshore outsourcing will revolve around high-end knowledge work. It may also have important implications for companies engaged in customer analysis and intelligence initiatives.

While the first wave of outsourcing was related to manufacturing activities, the second wave information technology (ITO) and the third wave business processes (BPO), the next wave is all about "knowledge processes." Hence, the introduction of a new buzzword -- knowledge process outsourcing (KPO) -- to replace the last one, BPO. This is where outsourcing meets customer intelligence.

One recent report from a group called Global Sourcing Now contends the KPO business will grow to $17 billion by 2010. The report suggests 70 per cent of the total -- or $12 billion -- will be outsourced to India. The number of Indian jobs in the sector is expected to grow from 25,000 at present to 300,000.

KPO refers to knowledge-intensive work that involves specialized domain expertise. High value processes that fall into this realm: valuation; research; investment researches; patent filing; and legal and insurance claim analysis. That would certainly include customer analytics and related processes.

Sameer Walia, director, SmartCube, explains, "There is a vast pool of people who work for us, including MBAs, chartered accountants, economists and engineers... Those with good education and analytical abilities can look forward to a fantastic career in KPOs."

Some see KPO business in industries such as pharma, biotech, management services, financial services, technology research, engineering. But other skills that are directly relevant to those engaged in customer intelligence work have been mentioned including financial analysis, data integration, and research and analytics. Among the companies exploring this new sector: GE Capital; Accenture; Motorola; Intel; IBM; Cisco; Texas Instruments; Nokia; Astra Zeneca; and GlaxoSmithKline.

Comments (56) + TrackBacks (1) | Category:


COMMENTS

1. abhijeet rai on January 25, 2006 07:16 PM writes...

presently working wth bpo from past 3 years ..just want to know whether there's any oppurtunity for me in kpo being a simple graduate

Permalink to Comment

2. Heny on February 17, 2006 07:05 AM writes...

Hi,

Experienced in BPO for last five years and now want to start KPO soon in my center. Had talk to fe companies. But looking forward for good, reliable and better source to get the KPO works soon.

Heny

Permalink to Comment

3. Dr. Atul Padole on February 17, 2006 10:50 AM writes...

I have done my MBBS(Bachelor of Madicine & Bachelor of Surgery) from Goverment Medical College, Nagpur, India. I want to know any job is available foe me in KPO.

Permalink to Comment

4. Dr. Babita on March 4, 2006 05:37 AM writes...

Hi
I am an assistant professor of professional communication in an engineering college, ghaziabad. i wish to get associated with kpo.
how can i become a part of it.
thanks
babita

Permalink to Comment

5. ganesh on March 7, 2006 12:07 PM writes...

I have done my M.sc.,(Mathematics) from Madurai Kamaraj university, India and pursuing my CA. I want to know any job is available for me in KPO.
how can i become a part of it.
Thanks

Permalink to Comment

6. joyit on March 21, 2006 03:16 AM writes...

hi,
i hav done MBA HR n now im pursuing Law(final year) i want to know what oppotunities are available in KPO n how should i join it

Permalink to Comment

7. preetha on March 22, 2006 09:48 AM writes...

i am a post graduate in psychology, with diploma in journalism and knowledge of computers, i want to know my scope in knowledge process outsourcing, guidance requested

Permalink to Comment

8. Shine Gopal on April 9, 2006 08:28 AM writes...

Being in the IT industry for the past 7 years, we have infrastructe in Mumbai, Cochin and Bangalore, We are planning to enter KPO, we would be ready with resources by the end of May-2006 areas (management services, financial services, technology research and investigations)We are looking for relaiable business sources.

Permalink to Comment

9. kalyanaraman on April 23, 2006 02:59 AM writes...

Hi i am a CA and CS with over 15 years of experience with large co as vice president.currently as cfo of a co employing over 10000 employees. looking for some opportunity in KPO.pl contact

Permalink to Comment

10. sumit thapa on April 25, 2006 12:30 PM writes...

Hi all
i need to know that i m working in a BPO from last 2 years and want to know that its possible for me to Join Kpo industry ,i m simply a B.Com grad pursing my MCSE .

Help Needed

Permalink to Comment

11. sharmila.p.e on April 28, 2006 01:35 AM writes...

Hi !

I am practically trained under auditor for 3 years and worked as accountant cum administrator. presently working wth bpo from past 2years ..I just want to know whether there's any oppurtunity for me in kpo being a B.A. graduate

Permalink to Comment

12. sharmila.p.e on April 28, 2006 01:37 AM writes...

Hi !

I am practically trained under auditor for 3 years and worked as accountant cum administrator. presently working wth bpo from past 2years ..I just want to know whether there's any oppurtunity for me in kpo being a B.A. graduate

Permalink to Comment

13. iwebconnects on April 29, 2006 02:59 AM writes...

After BPO it's KPO By Sharad Saxena

KPO or Knowledge Process Outsourcing is the new buzzword.

KPO promises to be the next big thing in the outsourcing sector. It's an estimate according to a report by (Global Sourcing) KPO or Knowledge Process Outsourcing business is supposed to touch $17 billion by 2010 of which at least 70 per cent or $12 billion is to be outsourced to India. More then 300,000 new jobs are required from the current 25,000. Many companies are planning to develop KPO segment due to this. The impact of quality manpower and work helps India to receive this much of work. According to a report, for every one job created for a foreign language professional, two new jobs will be created for Indian English-speaking professionals.

Read Full Article At:

http://www.iwebconnects.com/kpo.html

Permalink to Comment

14. Devlyn Newnes on May 1, 2006 05:20 AM writes...

Could you please let me know about opportunities in a KPO centre. I am a post graduate in Environment and Ecology. I have 7+ years working experience, with 2+ years in a BPO.
Please contact me with any relevant information at my e-mail ID devlyn.newnes@gmail.com

Permalink to Comment

15. gaurav on May 9, 2006 01:58 AM writes...

if i wanted to start ample KPO business,
hw do i start ?
wat is d procedure ?
hw to invite client 4 my business ?


Permalink to Comment

16. Inbound Call Center on May 9, 2006 02:27 PM writes...

KPO is here to stay!! I feel KPO forms a better opportunity for India as compared to BPO. India possesses highly qualified personnel and the top brains of this world. India can become the knowledge base of the world.
For outsourcing voice, email, chat, back-office support visit our call center website http://www.aumenta.cc

Permalink to Comment

17. renu on May 13, 2006 02:41 PM writes...

i'm a law graduate & want to persue my future carrier in Kpo I just want to know is there any Kpo's in Noida.

Permalink to Comment

18. chidebe on May 18, 2006 06:58 AM writes...

I have just completed the course work for an MBA degree in General Management. Could you link me up with some organisations I could render online KPO services to?

Permalink to Comment

19. Call Center Services on May 23, 2006 10:58 AM writes...

I think BPO is on a boom now but the future lies in KPO. India is throwing out highly qualified personnels and there is suddenly a very important emphasis on education. Wont be far that India becomes the front office of the world.
For outsourcing voice, chat, email or back-office support, visit the website http://callcenter.ramshyam.com

Permalink to Comment

20. M.Sendhilvadivu on May 27, 2006 08:27 AM writes...

Hi all,
I have done Ph.D (zoology), in university of Madras, INdia, i wisht to work in KPO, is there any chance for me. plz inform me about this. i am waiting for work in this.

Permalink to Comment

21. vimaladevi.t on May 28, 2006 01:23 AM writes...

i complete m.sc and m.phill (maths) i want know
kpo details

Permalink to Comment

22. santhi.v on May 31, 2006 12:23 AM writes...


Dear sir

Iam working as Assistant Professor . My qualification is M.tech (cse). I want to work in kpo field. How can i will become a part of it.

Permalink to Comment

23. V.CHANDRAN on May 31, 2006 10:52 PM writes...

DEAR SIR,


PLEASE LET ME KNOW OPPORTUNITIES THROUGH KPO

1.FOR TEACHING
2. FOR DOCTORS WITH SPECILISATION IN GENERAL SURGERY

THANKS
V,CHANDRAN

Permalink to Comment

24. tripta on June 1, 2006 02:41 AM writes...

hi


i want to know how can get the job in KPO

Permalink to Comment

25. mohan kumar on June 1, 2006 03:10 AM writes...

i have completed MBBS,that i want to know is there any job available for me in kpo

Permalink to Comment

26. swadhin mishra on June 2, 2006 03:25 AM writes...

I am a CA in practice want to know from where I can enter in to kpo business and from where i can get sources regarding kpo work

Permalink to Comment

27. vinay on June 2, 2006 09:24 AM writes...

hi,
I am vinay, presently working in Power Sector Company in Delhi in Finance (Job Costing).Is there is scope for me in KPO industry.

Permalink to Comment

28. Madhan mohan on July 30, 2006 04:42 AM writes...

i have graduate in sciences. i have been working in ITES/BPO for the PAST 8 years as a MEDICAL TRANSCRIPTIONIST. CAN i have any oppurtunity in KPO.


Please let me know updates of KPO

Permalink to Comment

29. Awe Muideen O on July 31, 2006 04:16 AM writes...

hi
i want to get a propectus on medicine and surgery .plz send it to 24541 mapo ibadan oyo state nigeria

Permalink to Comment

30. Anshu on August 1, 2006 05:28 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO. Is there any opportunity for me?

Permalink to Comment

31. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

32. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

33. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

34. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

35. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

36. Anshu on August 1, 2006 05:31 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

37. Anshu on August 1, 2006 05:33 AM writes...

HI
I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

38. Rahul Sharma on August 26, 2006 04:12 PM writes...

Presently working in a Call center having Exp of 3+ years in BPO& Call center.. would like to be a part of KPO Sector. Is there any opportunity for me?

Permalink to Comment

39. Avinash Rooge on September 4, 2006 10:18 AM writes...

Hi,
I am working as a lecturer in Physics, Computers and Electronics for last 15 years in R.K.Talreja College, Ulhasnagar.
Now I am Looking for the part time job in Electronics / Computers.
I am also ready to do the paper assessment work at +2 level.
Plz. refer me any new opprtunity in this field.


Permalink to Comment

40. BABY RANI on September 7, 2006 02:33 AM writes...

Hi,

I am at present running a tution as well as a computer center. I would like to know the opportunity in KPO field.

My qualification is M.Com., M.B.A. with HR as my specilisation.

Thank you.

Permalink to Comment

41. MANISH AGARWAL on September 9, 2006 10:15 AM writes...

I AM A PRACTICING CS AND I WANT TO START MY KPO BUSINESS SO I WANT TO KNOW THAT HOW MUCH AMOUNT WILL BE INVOLVE IN THIS BUSINESS AND HOW WE WILL GET THE WORK

Permalink to Comment

42. Naresh Arora on September 12, 2006 10:41 AM writes...

Hi
I am software engineer having 6 years of IT experience in IBM mainframe.

I wish to get associated with kpo.

How can i become a part of it.

Cheers
Naresh

Permalink to Comment

43. KPO | Outsourcing on September 14, 2006 02:51 AM writes...

KPO is a domain expertise job. You need to be specialized in some field such as specialization in finance, marketing, technical expertise etc. This requires more knowledge and expertise than regular bpo jobs.

Permalink to Comment

44. vishwanath on September 27, 2006 09:58 AM writes...

Hi,
Am presently working as a first line manager in pharmaceutical selling.
How could i get associated with kpo

regards
vishwanath

Permalink to Comment

45. vishwanath on September 27, 2006 09:59 AM writes...

Hi,
Am presently working as a first line manager in pharmaceutical selling.
How could i get associated with kpo

regards
vishwanath

Permalink to Comment

46. HARVINDER SINGH on September 27, 2006 03:14 PM writes...

HI MY NAME IS HARVINDER I AM PURSUING MY SECOND YRS BCOM FROM DU.AND FROM LAST TWO YEARS WORKING WITH CALL CENTRE INDUSTRY AND WANTS TO MUCH MORE ABOUT THIS INDUSTRY AND I want to know any job is available for me in KPO.

Permalink to Comment

47. veena kumari on September 29, 2006 06:58 AM writes...

I want to apply in kpo process. Currently working in bpo process.

Permalink to Comment

48. arumugam on September 29, 2006 08:37 AM writes...

hai , i am pg holder in electronics and i am very much intrested in setting up a kpo center of my own , i needed to know procedures or how to get works ,thanks and looking for reply

Permalink to Comment

49. Uma on September 29, 2006 11:23 PM writes...

I have completed B.Sc(CT).,M.Sc(CC)., M.Phil(CS)
Working as a Research Associate. I am interested in KPO Jayakumar at career@amtech.in romoting . What are the step should i follow to be akpo promoter.

Permalink to Comment

50. Uma on September 29, 2006 11:25 PM writes...

Hi ,
I have completed B.Sc(CT).,M.Sc(CC)., M.Phil(CS)
and Working as a Research Associate. I am interested in KPO Promoting . What are the step should i follow to be a kpo promoter. Where can i get those details.

regards,
Uma

Permalink to Comment

51. pawan on October 3, 2006 11:35 AM writes...

hi i am pawan manchanda i have done b.b.a and i have been working in bpo industry for the last one yr and i have the total experience of 2 yrs
now i am intersted to make my career in a kpo
i need help

Permalink to Comment

52. pradeep kumar mishra on October 14, 2006 11:58 AM writes...

sir/mam
i m in final year of B.Tech(biotechnology)
from agra university plz tell me what is my scope in kpos?

Permalink to Comment

53. rahul on October 21, 2006 04:54 AM writes...

i want to confirm the sources of work in kpo industry so that i may start this work.i am a btech in compuiters and efficient in pcm.

Permalink to Comment

54. S.George on October 25, 2006 01:51 AM writes...

I am S. George presently working as a scientist in lifesciences.Is there is scope for me in KPO industry.

Permalink to Comment

55. Kuldeep singh on October 26, 2006 03:47 PM writes...

Hi All

My name is kuldeep sing i am working in a Mnc since last two years. Now i want to work with Kpo industry, But i did only my Graduation in Commerce. So can i start my careeer in this industry

thanks
Kuldeep singh

Permalink to Comment

56. ashutosh on October 31, 2006 04:58 AM writes...

i own & run a mobile shop for last 4 years.. is there anything i can do in KPO..

Permalink to Comment

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