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About this Author
Britton Manasco specializes in customer-focused initiatives that build business credibility and strengthen sales growth. His articles have appeared in Harvard Business Review; The New York Times; Sales and Marketing Management; CIO Magazine; 1to1 Magazine; and many other media outlets.
About this Blog
This boundary spanning Industry Insider is designed to explore and assess how enterprises are capitalizing on customer insight to build powerful, profitable and enduring relationships. Customer Intelligence reveals the compelling strategies and practices behind today’s success stories – and provides a dynamic forum where thought leaders, business innovators and customer-focused executives can identify valuable opportunities. Drawing on the perspectives and experiences of leading lights in the customer intelligence community, we demonstrate how intelligent analysis and action is setting the stage for the next economy. Also, see our launch statement.

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Comment Index
Last 50 comments.Comments RSS


1. Ebmorxf on Preventing Terror or Eroding Trust?
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October 31, 2006 08:18 AM

2. Ebmorxf on Preventing Terror or Eroding Trust?
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October 31, 2006 08:16 AM

3. ashutosh on Get Ready for Knowledge Process Outsourcing
i own & run a mobile shop for last 4 years.. is there anything i can do in KPO.. ›››
October 31, 2006 04:58 AM

4. Kuldeep singh on Get Ready for Knowledge Process Outsourcing
Hi All My name is kuldeep sing i am working in a Mnc since last two years. Now i want to work with Kpo industry, But i did only my Graduation in Commerce. So can i start my careeer in this industry thanks Kuldeep singh ›››
October 26, 2006 03:47 PM

5. S.George on Get Ready for Knowledge Process Outsourcing
I am S. George presently working as a scientist in lifesciences.Is there is scope for me in KPO industry. ›››
October 25, 2006 01:51 AM

6. rahul on Get Ready for Knowledge Process Outsourcing
i want to confirm the sources of work in kpo industry so that i may start this work.i am a btech in compuiters and efficient in pcm. ›››
October 21, 2006 04:54 AM

7. pradeep kumar mishra on Get Ready for Knowledge Process Outsourcing
sir/mam i m in final year of B.Tech(biotechnology) from agra university plz tell me what is my scope in kpos? ›››
October 14, 2006 11:58 AM

8. pawan on Get Ready for Knowledge Process Outsourcing
hi i am pawan manchanda i have done b.b.a and i have been working in bpo industry for the last one yr and i have the total experience of 2 yrs now i am intersted to make my career in a kpo i need help ›››
October 3, 2006 11:35 AM

9. Iqas on Preventing Terror or Eroding Trust?
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October 2, 2006 01:45 PM

10. Uma on Get Ready for Knowledge Process Outsourcing
Hi , I have completed B.Sc(CT).,M.Sc(CC)., M.Phil(CS) and Working as a Research Associate. I am interested in KPO Promoting . What are the step should i follow to be a kpo promoter. Where can i get those details. regards, Uma ›››
September 29, 2006 11:25 PM

11. Uma on Get Ready for Knowledge Process Outsourcing
I have completed B.Sc(CT).,M.Sc(CC)., M.Phil(CS) Working as a Research Associate. I am interested in KPO Jayakumar at career@amtech.in romoting . What are the step should i follow to be akpo promoter. ›››
September 29, 2006 11:23 PM

12. arumugam on Get Ready for Knowledge Process Outsourcing
hai , i am pg holder in electronics and i am very much intrested in setting up a kpo center of my own , i needed to know procedures or how to get works ,thanks and looking for reply ›››
September 29, 2006 08:37 AM

13. veena kumari on Get Ready for Knowledge Process Outsourcing
I want to apply in kpo process. Currently working in bpo process. ›››
September 29, 2006 06:58 AM

14. HARVINDER SINGH on Get Ready for Knowledge Process Outsourcing
HI MY NAME IS HARVINDER I AM PURSUING MY SECOND YRS BCOM FROM DU.AND FROM LAST TWO YEARS WORKING WITH CALL CENTRE INDUSTRY AND WANTS TO MUCH MORE ABOUT THIS INDUSTRY AND I want to know any job is available for me in KPO. ›››
September 27, 2006 03:14 PM

15. vishwanath on Get Ready for Knowledge Process Outsourcing
Hi, Am presently working as a first line manager in pharmaceutical selling. How could i get associated with kpo regards vishwanath ›››
September 27, 2006 09:59 AM

16. vishwanath on Get Ready for Knowledge Process Outsourcing
Hi, Am presently working as a first line manager in pharmaceutical selling. How could i get associated with kpo regards vishwanath ›››
September 27, 2006 09:58 AM

17. KPO | Outsourcing on Get Ready for Knowledge Process Outsourcing
KPO is a domain expertise job. You need to be specialized in some field such as specialization in finance, marketing, technical expertise etc. This requires more knowledge and expertise than regular bpo jobs. ›››
September 14, 2006 02:51 AM

18. Naresh Arora on Get Ready for Knowledge Process Outsourcing
Hi I am software engineer having 6 years of IT experience in IBM mainframe. I wish to get associated with kpo. How can i become a part of it. Cheers Naresh ›››
September 12, 2006 10:41 AM

19. MANISH AGARWAL on Get Ready for Knowledge Process Outsourcing
I AM A PRACTICING CS AND I WANT TO START MY KPO BUSINESS SO I WANT TO KNOW THAT HOW MUCH AMOUNT WILL BE INVOLVE IN THIS BUSINESS AND HOW WE WILL GET THE WORK ›››
September 9, 2006 10:15 AM

20. BABY RANI on Get Ready for Knowledge Process Outsourcing
Hi, I am at present running a tution as well as a computer center. I would like to know the opportunity in KPO field. My qualification is M.Com., M.B.A. with HR as my specilisation. Thank you. ›››
September 7, 2006 02:33 AM

21. Avinash Rooge on Get Ready for Knowledge Process Outsourcing
Hi, I am working as a lecturer in Physics, Computers and Electronics for last 15 years in R.K.Talreja College, Ulhasnagar. Now I am Looking for the part time job in Electronics / Computers. I am also ready to do the paper assessment work at +2 level. Plz. refer me any new opprtunity in this field. ›››
September 4, 2006 10:18 AM

22. Rahul Sharma on Get Ready for Knowledge Process Outsourcing
Presently working in a Call center having Exp of 3+ years in BPO& Call center.. would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 26, 2006 04:12 PM

23. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:33 AM

24. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

25. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

26. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

27. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

28. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

29. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO Sector. Is there any opportunity for me? ›››
August 1, 2006 05:31 AM

30. Anshu on Get Ready for Knowledge Process Outsourcing
HI I have an experience of 3 years in BPO & now i'm working with a UK based Law firm since a year. i would like to be a part of KPO. Is there any opportunity for me? ›››
August 1, 2006 05:28 AM

31. Awe Muideen O on Get Ready for Knowledge Process Outsourcing
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July 31, 2006 04:16 AM

32. Madhan mohan on Get Ready for Knowledge Process Outsourcing
i have graduate in sciences. i have been working in ITES/BPO for the PAST 8 years as a MEDICAL TRANSCRIPTIONIST. CAN i have any oppurtunity in KPO. Please let me know updates of KPO ›››
July 30, 2006 04:42 AM

33. disgusted by analytics on Competing on Analytics
That is some funny shit. But I'm not sure if I enjoyed Neil bitchslapping or Tom's silence throughout this ordeal. Who won in the end? My money is on Neil. ›››
July 25, 2006 10:02 PM

34. vinay on Get Ready for Knowledge Process Outsourcing
hi, I am vinay, presently working in Power Sector Company in Delhi in Finance (Job Costing).Is there is scope for me in KPO industry. ›››
June 2, 2006 09:24 AM

35. swadhin mishra on Get Ready for Knowledge Process Outsourcing
I am a CA in practice want to know from where I can enter in to kpo business and from where i can get sources regarding kpo work ›››
June 2, 2006 03:25 AM

36. mohan kumar on Get Ready for Knowledge Process Outsourcing
i have completed MBBS,that i want to know is there any job available for me in kpo ›››
June 1, 2006 03:10 AM

37. tripta on Get Ready for Knowledge Process Outsourcing
hi i want to know how can get the job in KPO ›››
June 1, 2006 02:41 AM

38. V.CHANDRAN on Get Ready for Knowledge Process Outsourcing
DEAR SIR, PLEASE LET ME KNOW OPPORTUNITIES THROUGH KPO 1.FOR TEACHING 2. FOR DOCTORS WITH SPECILISATION IN GENERAL SURGERY THANKS V,CHANDRAN ›››
May 31, 2006 10:52 PM

39. santhi.v on Get Ready for Knowledge Process Outsourcing
Dear sir Iam working as Assistant Professor . My qualification is M.tech (cse). I want to work in kpo field. How can i will become a part of it. ›››
May 31, 2006 12:23 AM

40. vimaladevi.t on Get Ready for Knowledge Process Outsourcing
i complete m.sc and m.phill (maths) i want know kpo details ›››
May 28, 2006 01:23 AM

41. M.Sendhilvadivu on Get Ready for Knowledge Process Outsourcing
Hi all, I have done Ph.D (zoology), in university of Madras, INdia, i wisht to work in KPO, is there any chance for me. plz inform me about this. i am waiting for work in this. ›››
May 27, 2006 08:27 AM

42. Call Center Services on Get Ready for Knowledge Process Outsourcing
I think BPO is on a boom now but the future lies in KPO. India is throwing out highly qualified personnels and there is suddenly a very important emphasis on education. Wont be far that India becomes the front office of the world. For outsourcing voice, chat, email or back-office support, visit the website http://callcenter.ramshyam.com ›››
May 23, 2006 10:58 AM

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May 19, 2006 08:11 PM

44. chidebe on Get Ready for Knowledge Process Outsourcing
I have just completed the course work for an MBA degree in General Management. Could you link me up with some organisations I could render online KPO services to? ›››
May 18, 2006 06:58 AM

45. Wholesale on British Invasion: The Tesco Test
Tesco do not sell wholesale so how can they be competing with Costco Wholesale company. Also they will be getting lots of shops in Thailand to compete with 7/11 ›››
May 16, 2006 08:45 PM

46. Mary Hunt on The Voice of Truth
Britton - Thanks for pointing out (again) how important it is to listen to the customer. A BIG flag went up for me when I heard woman after woman tell me that when it came to professional services, they would rather work with another woman than a man. (95% of them told me that) Why? Because they trusted women more. They were shifting to brand XX and away from brand XY long before they saw a brochure. I hope someone is listening to that message. ›››
May 16, 2006 12:42 PM

47. renu on Get Ready for Knowledge Process Outsourcing
i'm a law graduate & want to persue my future carrier in Kpo I just want to know is there any Kpo's in Noida. ›››
May 13, 2006 02:41 PM

48. Inbound Call Center on Get Ready for Knowledge Process Outsourcing
KPO is here to stay!! I feel KPO forms a better opportunity for India as compared to BPO. India possesses highly qualified personnel and the top brains of this world. India can become the knowledge base of the world. For outsourcing voice, email, chat, back-office support visit our call center website http://www.aumenta.cc ›››
May 9, 2006 02:27 PM

49. gaurav on Get Ready for Knowledge Process Outsourcing
if i wanted to start ample KPO business, hw do i start ? wat is d procedure ? hw to invite client 4 my business ? ›››
May 9, 2006 01:58 AM

50. Devlyn Newnes on Get Ready for Knowledge Process Outsourcing
Could you please let me know about opportunities in a KPO centre. I am a post graduate in Environment and Ecology. I have 7+ years working experience, with 2+ years in a BPO. Please contact me with any relevant information at my e-mail ID devlyn.newnes@gmail.com ›››
May 1, 2006 05:20 AM